Selected presentation/workshop and consulting engagements are listed below:
Selected Engagements -- Presentations and Workshops
Airplane Manufacturer, E-Learning Products Vendors, Energy Company, International Airline, Religious Organization, Pharmaceutical Trade Association, International Banking and HR Associations, International Postal Company, Investment Firm, Regional Bank, Software Company, International Bank, Government Agencies (U.S. and International), Insurance Company, Health Care Services Company, Telecommunications Company, Domestic and International Universities, and the European Union
Marc delivered keynote presentations and conducted workshops in e-learning, knowledge management, performance improvement and learning culture that helped these organizations build their strategy or reinforce their direction in these areas. He also speaks regularly at learning-centric professional conferences, including ASTD, TechKnowledge, Training, Online Learning, Training Directors' Forum, TechLearn, ISPI, The Conference Board and the E-Learning Guild.
More information: Presentations and Workshops
Selected Engagements -- Consulting
Health Care Benefits Services Company
For a major provider of health care benefit services, conducted a major knowledge management assessment that focused on improving overall access to information for customer care, claims and membership services groups.
Automobile Manufacturer - E-Learning System Review and Evaluation
For a major car company, provided expert review of a new sales training and knowledge management system, and provided a number of significant instructional and performance-centered design recommendations.
Global Manufacturing Company - E-Learning Assessment and Strategy
For a major industrial company, conducted an assessment or current e-learning organization structures and strategies, providing sevelal recomendations designed to help the training community achieve a more cohesive and global mission.
Insurance Company - E-Learning Strategy and Roadmap
For a major insurance company, developed an e-learning strategy and roadmap that is enabling the business to better plan for a sustainable e-learning initiative.
Internet Grocer - Employee Training Materials, Job Standards and Assessments
For a regional internet grocer in a multi-lingual environment, developed low cost, job-based training materials and handbooks, plus job standards and performance assessments. Positioning the company's internal resources to gradually take over the project.
Retail Supermarket Chain - E-Learning Strategy and Processes
For a major grocery company, conducted a comprehensive e-learning readiness assessment of both the training organization and the business in general, and developed an overall e-learning strategy for the company. Then, designed an overall process flow for e-learning development and delivery.
Engineering Professional Association - E-learning Partner Selection
For a major professional society of engineers, Marc helped the organization select a qualified vendor to assist them in developing a comprehensive online training service for its members.
Real Estate Professional Association - Knowledge Management Strategy and Prototype
For a major association of real estate professionals, conducted a knowledge management assessment and detailed key recommendations and priorities for the development of a knowledge management capability for members. Then designed and built a knowledge management prototype that helped define how the organization's content -- it's intellectual capital -- should be structured.
Oil Company – Knowledge Management Strategy
For one of the world’s largest oil companies, Marc served as the knowledge management lead, helping their research and engineering division assess its ability to effectively transfer knowledge to the field. Marc helped lead a team that developed recommendations to bring a disparate set of independent and uncoordinated knowledge initiatives together to form a comprehensive knowledge management strategy that will shorten the time it will take to transform innovative ideas in the lab to practical applications in the business.
Telecommunications Manufacturer – Knowledge Management
For a leading manufacturer of telecommunications and networking technologies, Marc provided strategic advice for their emerging knowledge management effort.
Investment Bank – Knowledge Management
For a major global investment bank, Marc served as the change management lead and knowledge management expert for the development of several knowledge management systems that will ultimately serve more than 5,000 people worldwide. These solutions will significantly improve the firm's ability to manage its intellectual capital and lower costs through better movement and management of information throughout the organization.
Insurance Company – Training Strategy Quality Assurance
For a major insurance company, Marc provided quality assurance and advisory services to the learning component of a corporate-wide rollout of a major upgrade to the company’s computing platform. The project included both employees and independent agents nationwide.
Software Company – Instructional Design Strategy
For one of the world’s largest software companies, Marc provided expert advice and consultation in the development of the firm’s instructional design strategy for creating learning programs for its reseller channel.
Brokerage Company – Online and Classroom-based Training Design
For a major brokerage company in the midst of a massive restructuring of its business strategy, Marc developed Web and classroom-based learning programs to train its worldwide financial consultant force on a new financial planning-based approach to client relationships.
Telecommunications Services Company – Call Center Training Program Redesign
Marc directed a team responsible for the redesign of the training program for call center representatives for a major regional telecommunications company. The redesign focused on transitioning them from an order-taking role to a solutions-based selling and consultation role.
Investment Services Firm – Manager Effectiveness Study
For a major investment services firm, Marc conducted a comprehensive analysis of their manager effectiveness survey results and identified the best practices of top-rated managers in the organization. He pinpointed key developmental interventions, including leadership development, training, incentives and mentoring, that differentiated top performers and developed key recommendations and approaches required to transfer these practices to all managers.
High Tech Company – Global Training and Certification Strategy
Marc assisted a Fortune 50 high technology company in the development of a global training and certification strategy for its sales force and value-added resellers.
Software Company – E-Learning White Paper
For a major software company, Marc developed the intellectual capital supporting the market launch of an enterprise e-learning application.
AT&T – E-Learning Strategy, Performance Management
Marc led the development and implementation of AT&T’s e-learning strategy. He directed the design and deployment of the company's education and training web portal, which now serves as the single source of learning programs for employees worldwide. Also for AT&T, Marc designed and implemented a performance management strategy, system and supporting training for corporate-wide use. This work contributed to AT&T’s recognition as best-in-class in performance management. |