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Organizational Learning and E-Learning
Marc discusses organizational learning and e-learning in a video interview produced by the Batten Institute of the Darden Business School at the University of Virginia.Five segments of the interview are provided below (sorry about the recording quality!):
Hear Marc and Allison Rossett, professor at San Diego State University, discuss the shift from a focus solely on training to a more expansive focus on performance improvement (31 minutes). Click on the icon to the right.
Social media and social learning are attracting a lot of attention, but don't overlook the fact that it's
not the technology that makes them effective. Here are the eight ingredients you need to make social
learning successful. Read Marc's feature article in Learning Solutions Magazine here. When the Customer Isn't Right
Would training have solved
this problem? Marc had an
opportunity to comment on lawsuit brought by a Haitian-American hotel
employee who was not allowed to serve guests who requested service only
by white employees. A solid training strategy may not be enough. Read
the article, "When the Customer Isn't Right," in HR Executive Online. Locked Out?
How do you bridge the gap
between training and I.T.? With more enterprise technology being used
today for learning, this is an important question. Marc and Steve
Foreman explore this critical issue in a new article, "Locked Out:
Bridging the Divide between Training and Information Technology,"
published by the eLearning Guild in their online Learning
Solutions magazine. You can read the article here. Technology Euphoria?
In ASTD's T&D Magazine (June 2008), Marc discusses why the rush to technology is often shortsighted. "Irrational exuberance around learning technology drove an unsustainable level of investment built on unrealistic expectations of what it could do..." Access the article here.
Building a Learning Culture
In the April/May 2008 issue of E-Learning Magazine, Marc focuses on the importance of organizational culture for the success of learning initiatives. "All the well-best, well-intentioned, well-designed learning and training programs run great risks of failure if they're implemented in a lousy learning culture..." Access the article here.
Learning Meets Web 2.0 (Book Chapter)
ASTD Handbook for Workplace Learning Professionals (Chapter 27), edited by Elaine Biech. ASTD Press, 2008. "The emergence of Web 2.0 is driving the transformation of e-learning into much more of an instantaneous collaborative experience..." (chapter not available on this site)
Locked Out: Bridging the Divide Between Training and Information Technology (Book Chapter)
The E-Learning Handbook (Chapter 9, written with Steve Foreman), edited by Saul Carliner and Patti Shank. Pfeiffer, 2008. "Training is from Venus and I.T. is from Mars..." (chapter not available on this site)
Knowledge Management and Learning: Perfect Together (Book Chapter)
Trends and Issues in Instructional Design and Technology (2nd Edition) (Chapter16), edited by Robert Reiser and John Dempsey. Pearson, 2007. "Knowledge management is a revolution in the way we manage information, and the we share and use it." (chapter not available on this site)
Interview
Read Marc's latest take on e-learning in a comprehensive interview with Karl Kapp, Bloomsburg (PA) University, on e-Learning Guru, here.
What's Wrong with Finance Training?
Marc is extensively quoted in February's special Human Capital issue of CFO Magazine. Read a printer-friendly version of the article here.
The eLearning Guild's newest e-book, The Handbook of e-Learning Strategy, featuring a forward by Marc, published in 2007, is available for a free download. "The time has come to re-focus on e-Learning strategy, not at the expense of e-Learning technology or e-Learning methodology, but as a way to insure that our technology and methodology investments pay off."
ISPI's Performance Xpress. January 2006. Sponsored by ISPI. "When thinking about the future of e-learning, there are five major trends to watch for..."
ASTD's Learning Circuits Webzine, Spring 2005. Sponsored by ASTD. "Is it better to have 200 courses that don't make much of a difference, or one course that changes everything?..."
The Real and Appropriate Role of Technology to Create a Learning Culture(Book Chapter)
Creating a Learning Culture: Strategy, Technology and Practice (chapter 10), edited by Marcia Conner and James Clawson. Cambridge University Press, 2004. "As we all get more comfortable and experienced with technology, we have come to understand that it is a tool for organizational learning, not its solution..." (chapter not available on this site)
The Role of Change Management in Knowledge Management(Book Chapter)
Leading Organizational Learning (chapter 22), edited by Marshall Goldsmith, Howard Morgan and Alexander Ogg. Jossey Bass, 2004. "We often spend so much time introducing what seems to us as a great idea that we fail to notice when people either don't care about it or don't want it..." (chapter not available on this site)
ISPI Performance Xpress, September 2004. Sponsored by ISPI. "Organizational decision-makers want learning to take place in the context of the job to maintain the work focus and save time...
E-Learning Developers' Journal, May 10, 2004. Sponsored by the E-Learning Guild (click to join). "In our zeal to determine why projects take too long or cost too much, or why they don't work as expected, many assume the fault lies in the ISD process that, all too often, results in abandonment of instructional design itself..."
HR Magazine, May 2004. Marc is interviewed on the non-technical critical success factors for KM. "What can we do to motivate people [to participate in KM]... and how can we assess the quality of intellectual capital..."
One hour webinar, recorded on October 2, 2003. "A learning culture is even more vital as organizations deal with increasing competitive pressures and overwhelming amounts of new knowledge..." (requires the download of the free Interwise player)
HR.com editorial, July 21, 2003. "Corporate universitieshave been all the rage. Now, most are reassessing their role and many are in trouble. Whether you have a lavish building complete with hotel service, a more subdued facility, or even a "virtual" CU, you know things aren't the way they use to be..."
People Management (published in the United Kingdom), April 2003, page 50. "E-Learning initiatives will fail unless they are part of a strategy linked to real business needs..."
E-Learning Magazine, "The Last Word" (column), January 2003, page 54. "Putting courses on the web is a start, but it is not enough. We must think differently... E-Training is part of e-learning, but e-learning is much, much more..."
Context Magazine, August/September 2002. "Companies court catastrophe when they fall for even one of these wrongheaded ideas..."
The Four C's of Success: Culture, Champions, Communication and Change (Book Chapter) The ASTD E-Learning Handbook, Edited by Allison Rossett. McGraw-Hill, 2002. "Preparing your business for a shift to e-learning requires that you build your learning culture, find and leverage champions, and create sound, value-based communication." (chapter not available on this site; note: this chapter is reprinted from Marc's first book, "E-Learning")
From Transforming Culture: An Executive Briefing on the Power of Learning, The Battan Institute of the Darden Business School at the University of Virginia, June 2002. Also re-published by ISPI, with permission, in Performance Improvement Journal, v42(3), March 2003, pages 38-41. "Training is a powerful way to build skills and knowledge across the business, but people need to learn every day, and organizations certainly can't put everyone into a full-time training mode..."
Context Magazine, September/October 1999. "Increase the likelihood of success of your training initiative by focusing on the fundamentals of change management..."
From DiamodCluster International. Portals don't create knowledge, applications, products or services. They synchronize them, creating a single view into the organization's intellectual capital..."
From DiamodCluster International (coauthored with James Collie). "It is this cruitical ability -- harnessing the brainpower of their people -- that will enable companies to win in the markeplace..." (coauthored with James Collie). "It is this cruitical ability -- harnessing the brainpower of their people -- that will enable companies to win in the markeplace..."
Performance Improvement Quarterly (ISPI), 1995 v8(1). "How close is the relationship between performance technology, performance support and training? Very close, actually..."
